Sales Assistant at Quiz

Job Title: Sales Assistant
Reports to: Store/Concession Management Team

Job Purpose
To support the Store/Concession Management team in all areas of the daily operation of the store/concession by providing the highest standards of customer service to maximise sales.

Responsibilities
Personal
 Portray a smart, clean and tidy appearance in accordance with the Company’s dress guidelines at all time
 Be punctual and maintain a high standard of attendance
 Complete and pass product knowledge training
 Actively ensure that a high level of team spirit is maintained

Customer Service
 Offer a high standard of customer service to every customer using 5 non- negotiable sale standards
 Use product knowledge to assist customers, offer add-ons and convert the sale
 Communicate politely and friendly, and smile towards every customer
 Effectively communicate the Company’s refund policy
 Work to meet customers’ needs selling complete outfits whenever possible
 Deal with customer complaints in a professional manner
 Apply the above standards to all phone inquiries

Stock
 Handle and process stock effectively following Company guidelines
 Merchandise and display stock in accordance with Company Visual Merchandising guidelines
 Ensure that all stock deliveries are accurately checked and any discrepancies reported to the Management team
 Possess a high standard of product knowledge and be aware of best sellers
 Effective implementation of promotions, reductions, bulletin instructions and all stock processes
 Assist with quarterly stock takes

Security
 Be extremely vigilant and security conscious throughout the store
 Be aware of all cash security procedures
 Follow all procedures relating to both internal and external theft

Training
 Be proactive about keeping up to date with the Company, our products and team brief information
 Set and achieve goals during each review period
 Take advantage of the training opportunities that are offered to develop your retail
skills


Store Systems
 Ensure that all transactions are accurately entered through the till (if appropriate)
 Ensure handling methods of payment is accurate
 Carry out cash administration duties in an efficient, accurate and friendly manner
 Follow cash administration procedure at all times

Legal Compliance/Safety & Maintenance
 Maintain safe working conditions for employees and customers
 Follow Health & Safety, Fire and Manual Handling Company policies at all times
 Carry out any housekeeping duties to a high standard

Additional Duties
Any other duties as instructed by Store/Concession Manager

Skills & Experience
 Flexibility towards working hours
 Experience of working within a customer service environment
 Excellent people skills with the ability to deal with a wide variety of customers
 Working knowledge of retail based EPOS systems within a busy retail environment
 Relevant product knowledge desirable
 Accuracy and attention to detail
 Effective communication skills
 Self-motivated
 Ability to work in a team environment

Closing date: 27/07/19. To apply send your CV to newbridgedebenhams@quizclothing.co.uk